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At Gables we are dedicated to Taking Care of the Way People Live and are proud that over the last 25 years we have set the industry standard for providing extraordinary services within distinctive and inviting living environments.

Gables Residential strives to be the employer of choice by adhering to the highest standards of honesty, integrity and respect for others. This is accomplished by providing an environment that promotes open communication, ethical business practices and encourages teamwork.

Our Company has been built around our associates because we believe they are our greatest assets. Gables promotes full development of their talents through training, diverse career opportunities and empowering associates with business decisions.

The culture of the Company allows for fulfillment of individual aspirations. This is achieved through professional reward and acknowledgement in addition to recognizing the importance of work and family balance.

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Description

Overview:
This key role has responsibility for maintaining the asset in the best possible condition and insuring compliance with safety standards. You will organize, prioritize and ensure that service requests and repairs are correct and completed in a timely manner and oversee/perform turnkey operations and inspections to ensure units are rent ready as needed. You will also be expected to maintain preventive maintenance to avoid downtime resulting from emergency/service repairs and keep your service department efficient, profitable and consistent with the property owner's high standards. You will be responsible to manage your department's expenses to stay with in budgeted guidelines as well as seek cost saving measures. Your role in delivering excellent customer to our residents as well as assisting in the cleanliness and marketability of the community is essential in the community's ability to secure new leases and renew leases with current residents.

Responsibilities:
Participate in company training classes/meetings, and ensure all service staff receives appropriate training as required
Organize, prioritize and ensure that service requests and repairs are made correctly and in a timely manner
Inspect grounds, buildings, and other community features daily to minimize liability concerns and to ensure excellent curb appeal at all times
Oversee turnkey operations. Ensure that vacant units are made rent-ready in a timely manner.
Perform turnkey work as required and ensure all make-readies are inspected
Adhere to the Gables Standard Operating Procedures
Must possess basic knowledge of local and state codes for permitting, sign ordinances and pool regulations
Adhere to and enforce the company's personnel management policies and procedures
Maintain an excellent customer service relationship by adhering to the Gables Pledges of Customer Service
Communicate effectively with residents, fellow associates, vendors, and supervisors
Work with community manager to handle maintenance related resident problems
Assist community manager with documenting counseling sessions with maintenance staff
Maintain a preventative maintenance program that minimizes emergency repairs and service repairs
Maintain hazard communications program and teach and promote safe work practices
Assist with recruiting, hiring and training of quality staff and recommend promotions and terminations when necessary
Obtain competitive bids for maintenance related expenses
Understand and adhere to budget guidelines
Under the supervision of the community manager, purchase supplies/vendor services using standard purchase order systems and proper bidding procedures
Understand and operate company computer software related to position requirements
Contract use of outside vendors only when necessary
Monitor inventory of parts and supplies at appropriate levels
Other tasks or duties as assigned by supervisor

Qualifications

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education :
No specific level of education is required. However, for safety and productivity reasons, the position requires the ability to read and write English. In addition, the position requires the ability to accurately perform basic mathematical functions.

Professional Experience:
Minimum of four years previous supervisor experience in community management maintenance, or other building maintenance or related field.

Attendance/Travel:
Position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. Travel may be required for company training classes or to work at other communities as requested. Position may also require the associate to perform on call after hour emergency service. On call associates may be required to reside within a minimum proximity of the community to ensure reasonable response time to after hour emergencies.


Physical Requirements:
Service Managers will spend 60 to 70 percent of their time performing hands-on repairs/maintenance work. The remaining time will be spent supervising the work of their associates and outside contractors and performing general management functions. Position requires ability to transport or move up to 50 pounds variable distances; the mobility and flexibility to use ladders to access heights in excess of eight to nine feet; the ability to work outdoors in temperatures exceeding 90 degrees or below 32 degrees Fahrenheit and the ability to personally perform general maintenance repair tasks without endangering themselves, residents or fellow associates.

Licenses/Equipment:
A valid driver's license and current automobile insurance is required. Position requires individuals to furnish their own reliable vehicle to fulfill all of the job's functions.
EPA certification Type I and II
Pest control (if performed in-house)
Other licenses and certifications as required by Gables, state or federal law
Basic hand tools ( Not provided by community)
Position requires individuals to be able to use general maintenance equipment including, but not limited to, hand tools, ladders, refrigerant recovery units, landscaping equipment, and required safety equipment
All equipment must be used without jeopardizing the safety of themselves, fellow associates, and residents
Appropriate safety equipment and apparel must be worn including proper foot ware(Work boots)

Skills:
Ability to read, analyze and interpret all forms of information
Excellent written and verbal communication skills
Ability to accept and learn from constructive criticism
Must be well organized
Must be detail oriented
Must be team oriented but able to work independently
Ability to prioritize tasks
Ability to multi-task
Must be efficient
Must possess strong analytical and problem solving skills
Must have good problem solving skills
Must be customer service oriented
Ability to meet deadlines (possibly working late hours and/or weekends as needed)
Ability to follow oral and written instructions
Must have the ability to lead and motivate a staff

Must be able to diagnose problems with and repair the following:
Major appliances
HVAC (EPA Certification)
Basic - Intermediate plumbing
Basic - Intermediate electrical (when no license required)
Sheetrock
General carpentry
Pool care (if required by community)
Pest control (if required by community)
Roofs and gutters
Wallpaper/painting
Irrigation maintenance and repairs
Landscaping
Fountain maintenance and repairs
Foundation/sidewalk repairs
Ice/snow removal
Golf carts and small engine maintenance

Computer Skills:
Minimum of basic knowledge of computers
Ability to use Outlook
Minimum of basic Internet knowledge

Learning and Development:
Maintain a commitment to ongoing professional development and career growth.

Education

Education :
No specific level of education is required. However, for safety and productivity reasons, the position requires the ability to read and write English. In addition, the position requires the ability to accurately perform basic mathematical functions.

Licenses/Equipment:
A valid driver's license and current automobile insurance is required. Position requires individuals to furnish their own reliable vehicle to fulfill all of the job's functions.
EPA certification Type I and II
Pest control (if performed in-house)
Other licenses and certifications as required by Gables, state or federal law
Basic hand tools ( Not provided by community)
Position requires individuals to be able to use general maintenance equipment including, but not limited to, hand tools, ladders, refrigerant recovery units, landscaping equipment, and required safety equipment
All equipment must be used without jeopardizing the safety of themselves, fellow associates, and residents
Appropriate safety equipment and apparel must be worn including proper foot ware(Work boots)

Benefits

  

Gables Residential is an Equal Opportunity Employer