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UDR, Inc. (NYSE:UDR) is a leading multifamily real estate investment trust (REIT) with a demonstrated performance history of delivering superior and dependable returns by successfully managing, buying, selling, developing and redeveloping attractive real estate properties in targeted U.S. markets. As of June 30, 2009, UDR owned 44,701 apartment homes and had 1,916 homes under development and another 289 homes under contract for development in its pre-sale program. For over 37 years, UDR has delivered long-term value to shareholders, the best standard of service to residents, and the highest quality experience for associates. Additional information can be found on the Company's website at http://www.udr.com

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Description

Assistant Community Director - UDR, Western Residential Inc.

UDR, Western Residential Inc., is pleased to announce an opportunity for a dynamic Assistant Community Director to join our team at Highlands of Marin in San Rafael, CA.


GENERAL SUMMARY OF DUTIES: Responsible for the efficient operation of the assigned property under the direction of the Community Director. On a daily basis, the Assistant Community Director performs the tasks associated with the operation of the property including leasing, collections, resident services, maintenance and actions to ensure compliance with all applicable laws and company policies.

SUPERVISION RECEIVED: Reports directly to the Community Director

SUPERVISION EXERCISED: N/A

ESSENTIAL FUNCTIONS:

Collect rent, utility payments, and fees to reduce delinquency and bad debt write-offs.

Complete administrative tasks associated with community operations, including accounting and financial reporting, processing invoices, making bank deposits, reconciling resident accounts, and performing other clerical tasks assigned.

Assist the Community Director in developing programs, procedures, and other strategies that ensure the achievement of the community’s operating and financial goals.

Provide input regarding the development of the annual operating and capital budgets for the community.

Oversee and participate in achieving the community’s income and occupancy goals by developing on-going marketing and leasing efforts, aggressive renewal programs, and exploitation of alternate revenue generating sources.

Assist in developing short and long-term marketing plans that incorporate advertising, internet, outreach marketing, referrals, and cost-effective, state-of-the-art marketing techniques aimed at increasing the visibility and profitability of the community.

Conduct routine site inspections to ensure that the physical aspects of the community meet established standards regarding the grounds, market tour trail, curb appeal, risk management/safety requirements, cleanliness, and general appearance and implements corrective measures as necessary.

Gather and compile information related to the market and economic conditions, interpret and forecast the impact of trends on the community, and makes recommendations for ensuring optimum financial performance for the community.

Assist residents who call or come to the office to make a service request by entering that service request into the system for them.

Answer prospect and resident inquiries and concerns which may include questions about the surrounding area, the community, the company, lease details, amenities, etc.

Assist in sponsoring functions and programs that promote resident satisfaction.

Provide superior customer service to internal and external customers.

Perform other duties as assigned or as necessary.

Qualifications

PERFORMANCE REQUIREMENTS: Knowledge of organizational and community policies and procedures. Knowledge and understanding of business concepts. Ability to apply policies and procedures to solve Company issues.

Proven exceptional communication skills both written and verbal. Performs duties that require initiative and strong communication skills. Demonstrated ability to communicate effectively with residents, prospective residents, vendors, contractors, Company managers, and associates. Ability to respond to common inquiries or complaints. Ability to quickly develop strong internal working relationships.

Demonstrated skill to persistence and aggressively collect. Demonstrated understanding of overall property management. Must know and follow the Fair Housing laws. Knowledge of fiscal management and office management techniques. Knowledge of principles and methods for showing, and promoting property. Demonstrated knowledge of demographics surrounding assigned property. Ability to effectively present information to prospective or current residents.

Ability to develop and prepare business analysis and plans. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to manage multiple projects, set priorities, exercise sound judgment and clearly communicates findings and advice. Ability to travel, when applicable.

Demonstrated ability in verbal and written communication skills. Skilled in the use of the internet, spreadsheets, relational databases, and word processing software. Ability to process computer data and to format and generate reports. Ability to create, compose, and edit written materials.

TYPICAL PHYSICAL DEMANDS: Some bending, stooping and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Extensive data input and required ability to sit for long periods of time.

TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Regular exposure to outside elements, weather, and unpleasant odors. Flexible schedules with occasional evening and regular weekend work.

EDUCATION AND EXPERIENCE:
Bachelor’s Degree in Business, related field, or equivalent combination of education and experience required.

Minimum of two years experience in residential properties, property management, rental operations or related business operations is required.

Experience in collections is a strong preference.

OneSite software experience is preferred.

Benefits

  

UDR, Inc. is an Equal Opportunity Employer