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UDR, Inc. (NYSE:UDR) is a leading multifamily real estate investment trust (REIT) with a demonstrated performance history of delivering superior and dependable returns by successfully managing, buying, selling, developing and redeveloping attractive real estate properties in targeted U.S. markets. As of June 30, 2009, UDR owned 44,701 apartment homes and had 1,916 homes under development and another 289 homes under contract for development in its pre-sale program. For over 37 years, UDR has delivered long-term value to shareholders, the best standard of service to residents, and the highest quality experience for associates. Additional information can be found on the Company's website at http://www.udr.com

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Description

GENERAL SUMMARY OF DUTIES: Oversee the efforts of properties in the areas of inspection, maintenance, and repair. Depending upon the size of the property, more than 50% of this position’s time is involved in the direct management of the on-site maintenance staff at each assigned property. This position is responsible for ensuring the physical aspects of each property meet the company’s established standards and any applicable laws. This is done for safety, appearance, and operational efficiency reasons and must fall within the budgeted financial goals. Lead the on-site maintenance staff in diagnosis of problems and repair in areas such as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliance. Additionally, the Service Manager is responsible to make ready vacated apartments for quick re-tenanting.

SUPERVISION RECEIVED: Reports directly to the Community Director/Property Manager

SUPERVISION EXERCISED: N/A

ESSENTIAL FUNCTIONS:

Meet the service budget and manage the financial resources necessary to accommodate current and future maintenance and repair projects working within approved budget guidelines.

Provide leadership with the service team including interviewing, orientation, training and feedback to the Community

Director/Property Manager on their performance.

Lead, direct, and supervise the service team in their day-to-day functions.

Manage and schedule the service support necessary to maintain the overall appearance, preventative maintenance, safety and OSHA/legal requirements to insure the safety of residents and mitigate liability of the community.

Conduct periodic inspections to assess effectiveness of policies and procedures and develops corrective action plans as needed.

Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community.

Manage, maintain, and report any amenity deficiencies to the Community Director/Property Manager.

Purchase supplies and equipment to maintain appropriate levels of inventory working within the budget guideline.

Provide superior customer service to internal and external customers.

Perform other duties as assigned or as necessary.

Qualifications

PERFORMANCE REQUIREMENTS: Knowledge of organizational and community policies and procedures. Ability to apply policies and procedures to solve everyday issues. Knowledge of an ability to follow proper safety techniques in accordance with OSHA, HVAC, Company, and community policies, procedures and standards to mitigate liability.

Ability to effectively present information and respond to questions or resolve resident, vendor and contractor issues. Ability to work in conjunction with Company managers and associates. Must have effective verbal and listening communication skills. The ability to communicate information and ideas in verbally and in writing so others will understand.

Ability to proactively recognize and implement superior customer service to internal and external customers. Must know and follow the Fair Housing laws. Ability to examine and repair various types of service equipment. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to exercise initiative, problem-solving and decision-making skills. Ability to work in a fast paced environment and handle multiple projects simultaneously to meet deadlines. Ability and willingness to lead, take charge, and offer opinions and direction.

Immediately repairs or delegates repair of any and all mechanical or electrical equipment malfunctions, associate/resident/visitor injuries or accidents, or other safety issues to the appropriate individual(s) and recommends/initiates appropriate corrective actions.

Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the property staff and manage their performance in accordance with company policies, values, and business practices.

Demonstrated ability in verbal and written communication skills. Skilled in the use of the internet, spreadsheets, databases, and word processing software. Ability to process computer data and to format and generate reports. Ability to create, compose, and edit written materials.

TYPICAL PHYSICAL DEMANDS: Some bending, stooping and stretching. Must be able to push, pull, lift, carry or maneuver weights up to one hundred (100) pounds independently and two hundred and fifty (250) pounds with assistance. Requires eye-hand coordination and manual dexterity sufficient to operate tools and equipment. Sensory capability to detect odors and hear sounds necessary to detect, diagnose, and repair machinery. Requires normal range of eyesight. Ability to physically access exterior and interior parts of the community and amenities and be able to climb ladders and access small crawlspaces.

TYPICAL WORKING CONDITIONS: Frequent exposure to outside elements where temperature, weather, odors, and/or landscape

Benefits

  

UDR, Inc. is an Equal Opportunity Employer